近日，FAAM中国的售后团队接到客户的电话，反馈电池在使用的过程中存在电池续航不足，充电时间短等问题。

Recently,FAAM China's after-sales team received a call from a customer,reportingthat there were problems such as insufficient battery life and short charging time during the use of the battery.

对于客户反映的问题，FAAM中国的售后服务团队在了解电池运行状况和可能存在的问题之后，迅速安排技术人员赶赴现场，对电池设备进行全面细致的检查测试及维护，协助客户妥善解决了问题。

After understanding the battery operating status and possible problems, FAAM China'safter-sales service teamquickly arranged technicians torushto the scene, carried out comprehensive and detailed inspection, testing and maintenance of battery equipment, and assisted customers to properlysolvethe problems.

FAAM AGV电池

为确保电池后续的正常运行，FAAM中国的技术人员向客户详细地讲解了使用电池的注意事项以及日常保养知识，客户对这次及时且高效的维修服务也表示了高度的认可。

In order to ensure the subsequent normal operation of the battery, the technical staff of FAAM Chinaexplainedtheprecautionsanddaily maintenance knowledgeof the battery to the customer in detail, and the customer expressed highrecognitionof the timely and efficient maintenance service.

售后服务保障，不仅仅是对产品的维护和支持，更是一种承诺、一种责任。成立至今，FAAM中国终坚持以客户为中心，时刻准备着为客户的能源需求提供最好的方案，不断提升自身售后服务保障水平，为客户提供全方位、更高效、更优质的服务体验。

After-sales service guarantee is not only themaintenanceandsupportof the product, but also acommitmentand aresponsibility. Since its establishment, FAAM China has always adhered to the customer as thecenter, always ready to provide the bestsolutionfor customers' energy needs, constantlyimproveits after-sales service guarantee level, and provide customers with a comprehensive, more efficient and betterservice experience.

FAAM集团在1974年成立于意大利中部东海岸Monterubbianos镇，是SERl集团旗下欧洲最重要的铅酸电池、启动电池、锂电池及环保车制造商。

2006年，总部投资700万欧元，在江苏宜兴成立了宜兴法阿姆工业电池有限公司。引进先进设备，沿用欧洲工艺，为中国市场提供优质、高效、清洁的各类电池产品。

FAAM group,founded in 1974 in a beautiful east coastal town Monterubbiano in middle of Italy belongs to SERI group.

In 2006，FAAM headquarter invested 7 million Eur setting up Yixing FAAM Industrial Batteries Co.，Ltd in Yixing China which introduced the world's most equipment and Europe's technology,and provides all kinds of high quality,efficient and clean batteries for world market.